Always on. Always current.
Support for products that sit close to your core. Matched to how critical your use is.
What's covered
More than a ticket desk.
Product support
Incidents and questions handled by the engineers who build the products.
Upgrades
New versions, readers and knowledge packs, rolled out safely.
Knowledge health
Coverage, drift and accuracy monitored so the record stays true.
Security updates
Patches and advisories, inside your perimeter and change process.
Plans
Pick the cover that fits.
Response targets and hours are agreed per contract.
ESSENTIAL
For pilots and early adoption
- Business-hours support
- Web portal and email
- Product upgrades
- Knowledge base health report, quarterly
ADVANCED
For production use
- Extended hours, priority routing
- Named technical account manager
- Upgrade planning and rehearsal
- Knowledge health, monthly
MISSION-CRITICAL
For core and regulated workloads
- Round-the-clock cover for critical incidents
- Dedicated support team
- Release support during dual-run and cutover
- Continuous knowledge health
FAQ